Jeep Grand Cherokee 2011–2020 problems by year and mileage
4th generation (WK2)
NHTSA data through 18 October 20269,981 complaints, 5,790 with mileageMethod
Which year is yours? Tap it to see what breaks on it.
- 201164kmedian
- 201265kmedian
- 201367kmedian
- 201450kmedian
- 201540k†median
- 201632k†median
- 201732k†median
- 201824k†median
- 201936k†median
- 202013kmedian
The 2011 Jeep Grand Cherokee
Close- Median failure report
- 64,000 mi
- Complaints filed
- 1,641
- Recalls naming this year
- 6
Most reported on the 2011
- Electrical system780 reports · median 62,000 mi
- Engine343 reports · median 69,000 mi
- Brakes323 reports · median 60,000 mi
Recall areas Electrical system · Service brakes · Interior lighting
Check the VIN at NHTSA
The 2012 Jeep Grand Cherokee
Close- Median failure report
- 65,000 mi
- Complaints filed
- 1,644
- Recalls naming this year
- 10
Most reported on the 2012
- Electrical system837 reports · median 70,000 mi
- Engine285 reports · median 74,000 mi
- Brakes278 reports · median 50,000 mi
Recall areas Electrical system · Service brakes · Electrical system — alternator/generator/regulator
Check the VIN at NHTSA
The 2013 Jeep Grand Cherokee
Close- Median failure report
- 67,000 mi
- Complaints filed
- 805
- Recalls naming this year
- 9
Most reported on the 2013
- Electrical system376 reports · median 68,000 mi
- Brakes141 reports · median 20,000 mi
- Engine106 reports · median 74,000 mi
Recall areas Electrical system · Service brakes · Electrical system — alternator/generator/regulator
Check the VIN at NHTSA
The 2014 Jeep Grand Cherokee
Close- Median failure report
- 50,000 mi
- Complaints filed
- 2,383
- Recalls naming this year
- 18
Most reported on the 2014
- Electrical system485 reports · median 37,000 mi
- Transmission and driveline475 reports · median 25,000 mi
- Engine409 reports · median 58,000 mi
Recall areas Engine and engine cooling · Fuel system, diesel — delivery · Engine and engine cooling — exhaust system
Check the VIN at NHTSA
The 2015 Jeep Grand Cherokee
Close- Median failure report
- 40,000 mi
- Complaints filed
- 1,367
- Recalls naming this year
- 9
† This median likely runs low (why).
Most reported on the 2015
- Transmission and driveline353 reports · median 12,000 mi
- Seats316 reports · median 69,000 mi
- Engine204 reports · median 61,000 mi
Recall areas Engine and engine cooling · Fuel system, diesel — delivery · Engine and engine cooling — exhaust system
Check the VIN at NHTSA
The 2016 Jeep Grand Cherokee
Close- Median failure report
- 32,000 mi
- Complaints filed
- 311
- Recalls naming this year
- 8
† This median likely runs low (why).
Most reported on the 2016
- Transmission and driveline78 reports · median 32,000 mi
- Engine76 reports · median 35,000 mi
- Electrical system61 reports · median 34,000 mi
Recall areas Engine and engine cooling · Fuel system, diesel — delivery · Engine and engine cooling — exhaust system
Check the VIN at NHTSA
The 2017 Jeep Grand Cherokee
Close- Median failure report
- 32,000 mi
- Complaints filed
- 364
- Recalls naming this year
- 5
† This median likely runs low (why).
Most reported on the 2017
- Engine102 reports · median 36,000 mi
- Transmission and driveline88 reports · median 45,000 mi
- Electrical system87 reports · median 33,000 mi
Recall areas Engine and engine cooling · Fuel system, diesel — delivery · Engine and engine cooling — exhaust system
Check the VIN at NHTSA
The 2018 Jeep Grand Cherokee
Close- Median failure report
- 24,000 mi
- Complaints filed
- 855
- Recalls naming this year
- 10
† This median likely runs low (why).
Most reported on the 2018
- Electrical system339 reports · median 28,000 mi
- Problems owners could not categorise267 reports · median 15,000 mi
- Engine125 reports · median 14,000 mi
Recall areas Service brakes, hydraulic — antilock/traction control/electronic limited slip · Engine and engine cooling · Fuel system, diesel — delivery
Check the VIN at NHTSA
The 2019 Jeep Grand Cherokee
Close- Median failure report
- 36,000 mi
- Complaints filed
- 370
- Recalls naming this year
- 7
† This median likely runs low (why).
Most reported on the 2019
- Electrical system84 reports
- Problems owners could not categorise77 reports
- Engine64 reports
Recall areas Service brakes, hydraulic — antilock/traction control/electronic limited slip · Engine and engine cooling · Fuel system, diesel — delivery
Check the VIN at NHTSA
The 2020 Jeep Grand Cherokee
Close- Median failure report
- 13,000 mi
- Complaints filed
- 241
- Recalls naming this year
- 3
Most reported on the 2020
- Electrical system74 reports
- Problems owners could not categorise64 reports
- Engine50 reports
Recall areas Engine and engine cooling · Fuel system, diesel — delivery · Back over prevention — sensing system
Check the VIN at NHTSA
Tiles: each year’s median failure mileage. † Median likely runs low (complaints filed after 2020). Latest: the 2013; earliest: the 2020, and the 2013 is 7 years older (part of the gap is age).
The short answer
“Is the 2011–2020 Jeep Grand Cherokee reliable?”
- Median of reported failures
- 53,000 mi
- 90% of reports came by
- 117,000 mi
- Reports with mileage
- 5,790
- Recalls
- 37
Most reported
- Electrical system32.7% of complaints · median 56,000 mi
- Engine17.7% of complaints · median 60,000 mi
- Transmission and driveline14.0% of complaints · median 29,000 mi
Documented problems
- Electrical (TIPM)2011–2013
- Engine (3.6L Pentastar)2011–2013
- Transmission Shifter2014–2015
- Suspension2011–2022
Owners filed 9,981 complaints with NHTSA about the 2011–2020 Jeep Grand Cherokee; the electrical system leads with 32.7% of them, and half of the 5,790 that record an odometer reading came by 53,000 miles — complaints, not a failure rate.
No single peak: the middle half runs 22,000 to 85,000 miles.
Before-you-buy checklist ↓At your mileage ↓Check this VIN — NHTSA ↗
How many miles does a 2011–2020 Jeep Grand Cherokee last?
On the 2011–2020 Jeep Grand Cherokee, half of the 5,790 complaints that record an odometer reading were filed by 53,000 miles and 90% by 117,000 miles (why that is not a lifespan).
170 reports came in past 150,000 miles and 21 past 200,000 — each one proof that a Grand Cherokee reached that mileage, not that it failed there.
Figure 1 · Jeep Grand Cherokee 2011–2020 · 5,790 reports with mileage
Mileage at failure
5,000-mile bins, 0 to 200,000 miles, linear scale; tallest bar 630 complaints
- Rest of the range
- Median
- 200,000+ — 21 complaints (0.4%), plotted separately
- 10%
- 4,000
- 25%
- 22,000
- Median
- 53,000
- 75%
- 85,000
- 90%
- 117,000
Show the numbers
| Mileage | Complaints | Share |
|---|---|---|
| 0–5,000 | 630 | 10.9% |
| 5,000–10,000 | 267 | 4.6% |
| 10,000–15,000 | 244 | 4.2% |
| 15,000–20,000 | 200 | 3.5% |
| 20,000–25,000 | 185 | 3.2% |
| 25,000–30,000 | 165 | 2.8% |
| 30,000–35,000 | 233 | 4.0% |
| 35,000–40,000 | 253 | 4.4% |
| 40,000–45,000 | 265 | 4.6% |
| 45,000–50,000 | 231 | 4.0% |
| 50,000–55,000 | 275 | 4.7% |
| 55,000–60,000 | 237 | 4.1% |
| 60,000–65,000 | 278 | 4.8% |
| 65,000–70,000 | 213 | 3.7% |
| 70,000–75,000 | 227 | 3.9% |
| 75,000–80,000 | 200 | 3.5% |
| 80,000–85,000 | 225 | 3.9% |
| 85,000–90,000 | 183 | 3.2% |
| 90,000–95,000 | 175 | 3.0% |
| 95,000–100,000 | 148 | 2.6% |
| 100,000–105,000 | 145 | 2.5% |
| 105,000–110,000 | 84 | 1.5% |
| 110,000–115,000 | 103 | 1.8% |
| 115,000–120,000 | 81 | 1.4% |
| 120,000–125,000 | 116 | 2.0% |
| 125,000–130,000 | 66 | 1.1% |
| 130,000–135,000 | 58 | 1.0% |
| 135,000–140,000 | 44 | 0.8% |
| 140,000–145,000 | 49 | 0.8% |
| 145,000–150,000 | 40 | 0.7% |
| 150,000–155,000 | 26 | 0.4% |
| 155,000–160,000 | 21 | 0.4% |
| 160,000–165,000 | 25 | 0.4% |
| 165,000–170,000 | 17 | 0.3% |
| 170,000–175,000 | 19 | 0.3% |
| 175,000–180,000 | 7 | 0.1% |
| 180,000–185,000 | 8 | 0.1% |
| 185,000–190,000 | 12 | 0.2% |
| 190,000–195,000 | 8 | 0.1% |
| 195,000–200,000 | 6 | 0.1% |
| 200,000+ | 21 | 0.4% |
Source: NHTSA Office of Defects Investigation, public domain.
Common Grand Cherokee problems, and when they happen
Figure 2 · Jeep Grand Cherokee 2011–2020
When each system fails
Bar: middle half of reports · notch: median · proportional (log) scale (how to read it)
- Transmission and driveline1,402 reportsmedian 29,000middle half 6,000–69,000
- Brakes1,177 reportsmedian 41,000middle half 15,000–67,000
- Problems owners could not categorise1,291 reportsmedian 51,000middle half 19,000–87,000
- Electrical system3,261 reportsmedian 56,000middle half 32,000–88,000
- Engine1,764 reportsmedian 60,000middle half 29,000–93,000
- Fuel and propulsion system893 reportsmedian 63,000middle half 37,000–96,000
- Seats820 reportsmedian 72,000middle half 51,000–93,000
- Your odometer, once entered below
Ordered by median mileage, earliest first.
All systems in a table
| System | Complaints | Share | Median | 25–75% |
|---|---|---|---|---|
| Electrical system | 3,261 | 32.7% | 56,000 | 32,000–88,000 |
| Engine | 1,764 | 17.7% | 60,000 | 29,000–93,000 |
| Transmission and driveline | 1,402 | 14.0% | 29,000 | 6,000–69,000 |
| Problems owners could not categorise | 1,291 | 12.9% | 51,000 | 19,000–87,000 |
| Brakes | 1,177 | 11.8% | 41,000 | 15,000–67,000 |
| Fuel and propulsion system | 893 | 8.9% | 63,000 | 37,000–96,000 |
| Seats | 820 | 8.2% | 72,000 | 51,000–93,000 |
| Airbag system | 538 | 5.4% | 55,000 | 26,000–87,000 |
| Steering | 410 | 4.1% | 50,000 | 22,000–81,000 |
| Throttle and speed control | 363 | 3.6% | 25,000 | 5,000–58,000 |
Known problems with the 2011–2020 Grand Cherokee
Electrical (TIPM) 2011–2013
TIPM-7 Totally Integrated Power Module internal fuel-pump relay sticks or fails, causing stalling, no-start, and fuel pump running with the key off. Addressed by NHTSA recall 15V-115 with an external relay bypass.
Engine (3.6L Pentastar) 2011–2013
Left-bank cylinder head valve-guide wear causes exhaust valve sealing loss and misfire (DTCs P0302/P0304/P0306) with a driver-side ticking noise. Not a safety recall — covered by TSB 09-002-14 and Chrysler warranty extension X56 (10 yr / 150k mi).
Transmission Shifter 2014–2015
Monostable electronic gear selector gives no tactile or visual confirmation of the selected gear; drivers exited with the vehicle still in gear, producing rollaway crashes. Recalled 2016 (NHTSA 16V-240) across ~1.1M FCA vehicles; linked to 266 crashes and 68 injuries.
Suspension 2011–2022
Quadra-Lift air suspension compressor and height-sensor failures causing the vehicle to sag or refuse to change ride height.
Engine (3.0L EcoDiesel) 2014–2016
EGR cooler cracking and emissions-system faults; the 2014-2016 EcoDiesel was also subject to the FCA diesel emissions consent decree and recalibration.
Before you buy a 2011–2020 Grand Cherokee: the 3-minute check
Generated from 5,790 mileage-tagged complaints, 37 recall campaigns, 5 documented problem areas.
- Run the VIN at nhtsa.gov/recalls. 37 campaigns cover this generation.
- Check electrical (TIPM) on 2011–2013 cars. What each looks like: Known problems.
- Check engine (3.6L pentastar) on 2011–2013 cars.
- Check transmission shifter on 2014–2015 cars.
- Years differ here: from 241 to 2,383 complaints a year — compare them by model year.
- End with a pre-purchase inspection of this car.
Grand Cherokee problems by mileage: where your car sits
Type your odometer, or read the table.
| System | Middle half of reports, mi | At 60k mi55% below | At 90k mi78% below | At 120k mi91% below | At 150k mi97% below | At 200k mi100% below |
|---|---|---|---|---|---|---|
| Electrical system | 32,000–88,000 | in window | earlier | earlier | earlier | earlier |
| Engine | 29,000–93,000 | in window | in window | earlier | earlier | earlier |
| Transmission and driveline | 6,000–69,000 | in window | earlier | earlier | earlier | earlier |
| Problems owners could not categorise | 19,000–87,000 | in window | earlier | earlier | earlier | earlier |
| Brakes | 15,000–67,000 | in window | earlier | earlier | earlier | earlier |
| Fuel and propulsion system | 37,000–96,000 | in window | in window | earlier | earlier | earlier |
| Seats | 51,000–93,000 | in window | in window | earlier | earlier | earlier |
Figure 3 · Jeep Grand Cherokee 2011–2020 · 5,790 reports with mileage
Share of reports below each mileage
Steps at bin edges (how to read it)
- 60,000 mi — 55% of reports below
- 90,000 mi — 78% of reports below
- 120,000 mi — 91% of reports below
- 150,000 mi — 97% of reports below
- 200,000 mi — 100% of reports below
- Median (the 50% line)
- Your odometer, once entered
Linear axis, same as Figure 1.
2011–2020 Jeep Grand Cherokee recalls (37)
NHTSA records 37 recall campaigns covering vehicles in this generation (what a recall is).
The campaigns cluster around the electrical system (9), the hydraulic brake circuit (4), the engine and its cooling system (4) (why one area can repeat).
Nov 2024 · 2018–2019 · Service Brakes, HydraulicA vehicle that can be started and shifted out of Park without applying the brake pedal can result in a…
The defect. Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control…
What can happen. A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in…
The free fix. Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact…
Jun 2023 · 2014–2020 · Engine and Engine CoolingAn engine stall can increase the risk of a crash.
The defect. Chrysler (FCA US, LLC) is recalling certain 2014-2019 RAM 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the…
What can happen. An engine stall can increase the risk of a crash.
The free fix. Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3…
Jun 2022 · 2018–2019 · Service Brakes, HydraulicA vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway…
The defect. Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the…
What can happen. A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of…
The free fix. This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that…
Jun 2022 · 2014–2020 · Fuel System, DieselFuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
The defect. Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 RAM 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in…
What can happen. Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
The free fix. Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed…
Nov 2020 · 2014–2019 · Engine and Engine CoolingCombustion in the intake manifold can increase the risk of a fire.
The defect. Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may…
What can happen. Combustion in the intake manifold can increase the risk of a fire.
The free fix. FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available.…
Sep 2020 · 2019–2020 · Back Over PreventionThe lingering rearview image can distract the driver, increasing the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 RAM 1500 Pickup, RAM 2500 Pickup, RAM 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger…
What can happen. The lingering rearview image can distract the driver, increasing the risk of a crash.
The free fix. Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update…
Aug 2020 · 2014–2016 · Engine and Engine CoolingAn engine stall can increase the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain 2014-2018 RAM 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel…
What can happen. An engine stall can increase the risk of a crash.
The free fix. FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft…
Mar 2020 · 2019 · Power TrainA sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a…
The defect. Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion…
What can happen. A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's…
Nov 2019 · 2011–2013 · Electrical SystemA vehicle stall increases the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated…
What can happen. A vehicle stall increases the risk of a crash.
The free fix. Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that…
Oct 2018 · 2018 · EquipmentIf the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a…
The defect. Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from…
What can happen. If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
The free fix. Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at…
Aug 2018 · 2018 · Electrical SystemA vehicle stall can increase the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler…
What can happen. A vehicle stall can increase the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403.…
May 2018 · 2014–2018 · Electrical SystemIf the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there…
The defect. Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500…
What can happen. If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
The free fix. Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may…
May 2018 · 2018 · Power TrainIf the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle…
The defect. Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
What can happen. If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403.…
Jan 2018 · 2018 · Fuel System, GasolineIf the fuel line separates, the engine may stall, increasing the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
What can happen. If the fuel line separates, the engine may stall, increasing the risk of a crash. In addition, a fuel line separation increases the risk of an engine compartment fire and injury.
The free fix. Chrysler will notify owners, and dealers will inspect and, as necessary, replace the fuel line, free of charge. The recall began February 23, 2018. Owners may contact Chrysler customer service at…
Nov 2017 · 2014 · Electrical SystemIf the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
What can happen. If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's…
Sep 2017 · 2011–2014 · Service BrakesIf the brake booster shield was not installed properly, the vehicle's braking ability may be reduced…
The defect. Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking…
What can happen. If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact…
Jul 2017 · 2012–2014 · Electrical SystemIf the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with…
What can happen. If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
The free fix. Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018.…
Nov 2016 · 2016 · Fuel System, GasolineA fuel leak in the presence of an ignition source, can increase the risk of a fire.
The defect. Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine…
What can happen. A fuel leak in the presence of an ignition source, can increase the risk of a fire.
The free fix. Chrysler will notify owners, and dealers will inspect the engine assembly for damage to the fuel rail crossover tube, replacing it as necessary, free of charge. The recall began on December 23, 2016.…
Sep 2016 · 2017 · EquipmentIf the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly…
The defect. Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
What can happen. If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a…
The free fix. Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer…
Apr 2016 · 2016 · Exterior LightingIf the solenoid loses function, the transmission may lock in the Park or Neutral position when the vehicle…
The defect. Chrysler (FCA US LLC) is recalling certain model year 2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid may have a loose electrical connection which could result in a loss of…
What can happen. If the solenoid loses function, the transmission may lock in the Park or Neutral position when the vehicle comes to a stop, possibly rendering the vehicle disabled in traffic, increasing the risk of…
The free fix. Chrysler will notify owners, and dealers will replace the shifter assembly, free of charge. The recall began on May 27, 2016. Owners may contact Chrysler customer service at 1-800-853-1403.…
Apr 2016 · 2014–2015 · Power TrainDrivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and…
The defect. Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The…
What can happen. Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the…
The free fix. Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler…
Mar 2016 · 2015–2016 · Service Brakes, HydraulicA cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an…
What can happen. A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016.…
Dec 2015 · 2011–2013 · Interior LightingThe vanity lamp wiring may short, increasing the risk of a vehicle fire.
The defect. Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit…
What can happen. The vanity lamp wiring may short, increasing the risk of a vehicle fire.
The free fix. Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners…
Jul 2015 · 2015 · SuspensionIf the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability…
The defect. Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat…
What can happen. If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at…
Jul 2015 · 2014–2015 · EquipmentExploitation of the software vulnerability may result in unauthorized remote modification and control of…
The defect. Chrysler (FCA US LLC) is recalling certain model year 2013-2015 RAM 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper…
What can happen. Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
The free fix. Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own…
Feb 2015 · 2012–2013 · Electrical SystemA vehicle stall increases the risk of a crash.
The defect. Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18…
What can happen. A vehicle stall increases the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at…
Oct 2014 · 2014 · Seat BeltsIf the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk…
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant…
What can happen. If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use…
The free fix. Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's…
Oct 2014 · 2014 · Electronic Stability Control (esc)If the ESC is disabled during certain driving situations, the driver may not be able to adequately control…
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic…
What can happen. If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403.…
Oct 2014 · 2012–2014 · Electrical SystemIf the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160…
What can happen. If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
The free fix. Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403.…
Sep 2014 · 2011 · Electrical SystemA vehicle stall increases the risk of a crash.
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay…
What can happen. A vehicle stall increases the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer…
Jul 2014 · 2011–2014 · Electrical SystemIf the vanity lamp wiring shorts, there is an increased risk of fire.
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short…
What can happen. If the vanity lamp wiring shorts, there is an increased risk of fire.
The free fix. Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer…
Jun 2014 · 2014 · Forward Collision AvoidanceThe unintended continued acceleration may increase the risk of a crash.
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles…
What can happen. The unintended continued acceleration may increase the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at…
Apr 2014 · 2011–2014 · Service BrakesThe water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode…
What can happen. The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the…
Mar 2014 · 2012–2013 · Service Brakes, HydraulicIf the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the…
The defect. Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the…
What can happen. If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number…
Oct 2013 · 2014 · Electronic Stability Control (esc)A loss of ABS and ESC function reduces the driver's ability to control the vehicle.
The defect. Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may…
What can happen. A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the…
The free fix. Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013.…
Jul 2013 · 2014 · Exterior LightingWithout parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
The defect. Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking…
What can happen. Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
The free fix. Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753.…
Sep 2011 · 2012 · Engine and Engine CoolingConnecting rod failure may lead to engine seizure which may increase the risk of a crash.
The defect. Chrysler is recalling certain model year 2012 Chrysler vehicles, including 200 and Town and Country models, Dodge vehicles, including charger, durango, Grand Caravan and journey models and Jeep Grand Cherokee vehicles manufactured from august 31, 2011…
What can happen. Connecting rod failure may lead to engine seizure which may increase the risk of a crash.
The free fix. Chrysler will notify owners and replace the engine free of charge. The safety recall is expected to begin on or about november 18, 2011. Owners may contact Chrysler at 1-800-853-1403.
Crashes, fires and injuries owners reported
Out of 9,981 complaints against this generation, owners also reported:
- Crashes
- 538 (5.4%)
- Fires
- 284
- Injury reports
- 370
- Fatality reports
- 3
Grand Cherokee problems by model year
The 2014 drew the most complaints of this generation, 2,383, most of them about the electrical system, and the 2020 the fewest, 241. A typical year drew about 830.
That makes the 2014 stand out at roughly 2.9 times a typical year (what a yearly count can and cannot say).
| Year | Complaints | With mileage | Median miles | Most reported | Recalls |
|---|---|---|---|---|---|
| 2011 | 1,641 | 1,165 | 64,000 | Electrical system (780) | 6 |
| 2012 | 1,644 | 1,017 | 65,000 | Electrical system (837) | 10 |
| 2013 | 805 | 435 | 67,000 | Electrical system (376) | 9 |
| 2014 | 2,383 | 1,506 | 50,000 | Electrical system (485) | 18 |
| 2015 | 1,367 | 821 | 40,000† | Transmission and driveline (353) | 9 |
| 2016 | 311 | 182 | 32,000† | Transmission and driveline (78) | 8 |
| 2017 | 364 | 196 | 32,000† | Engine (102) | 5 |
| 2018 | 855 | 266 | 24,000† | Electrical system (339) | 10 |
| 2019 | 370 | 137 | 36,000† | Electrical system (84) | 7 |
| 2020 | 241 | 65 | 13,000 | Electrical system (74) | 3 |
What Grand Cherokee owners reported
The contact rented a 2015 Jeep Grand Cherokee. The contact stated that while driving at 55 MPH or higher, the steering wheel shook violently. The vehicle was taken to a certified mechanic who diagnosed that the front left tie rod, brake assembly, gear shifter, tires, and several electrical components required…
2015 · 200,000 miles · Transmission and driveline
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the instrument cluster went blank and failed to display the speedometer or fuel gauge. The contact parked and turned off the vehicle. The contact stated that before the failure the battery was recharged due to the vehicle…
2014 · 173,000 miles · Electrical system
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was driving 45 MPH, there was a loud pop before the front passenger’s side headrest unexpectedly deployed. The dealer was contacted and confirmed the passenger’s side headrest failure. The manufacturer was contacted by phone and…
2015 · 80,000 miles · Seats
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking the vehicle to a service center for an oil change, the oil filter plastic housing unexpectedly warped after the oil change. The contact stated that after the failure, smoke was coming from the vehicle, and an oil odor was coming from the…
2018 · 97,000 miles · Engine
Built from 5,790 NHTSA complaints with mileage · snapshot 2026-10-20 · open data · how it is built
Other Grand Cherokee generations
- Grand Cherokee 1993–1998 799 reports with mileage, most about the transmission and driveline
- Grand Cherokee 1999–2004 4,209 reports with mileage, most about the hydraulic brake circuit
- Grand Cherokee 2005–2010 3,659 reports with mileage, most about the electrical system
- Grand Cherokee 2021–2025 276 reports with mileage, most about the electrical system